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1.
Gestao para a excelencia : tendencias e inovacoes em qualidade para produtos, servicos, saude e educacao

by Conferencia Internacional da Qualidade 1997 Sao Paulo ]997 Abr | .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Rio de Janeiro : Qualitymark, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G3932g] (1).

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2.
Managing quality

by DALE, Barrie G.

Edition: 3 edMaterial type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Malden, MA : Blackwell Publishers Inc, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D1392m] (1).

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3.
Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies

by KEEHLEY, Patricia | MEDLIN, Steven | MACBRIDE, Sue | LONGMIRE, Laura.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: San Francisco : Jossey-Bass, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01K262b] (1).

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4.
Handbook of human resource management in government

by .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: San Francisco : Jossey-Bass, 1998Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 1.16H23617h] (1).

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5.
Reengenharia : apesar das pessoas?

by LOBOS, Julio A.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Sao Paulo : Instituto da Qualidade, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14L799r] (1).

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6.
Tools for innovators : creative strategies for managing public sector organizations

by Cohen, Steven | Eimicke, William.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: San Francisco : Jossey-Bass , 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.34 C6781t] (1).

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7.
Balanced measures for strategic planning : a public sector handbook

by MONAHAN, Kathleen E.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Virginia : Management Concepts, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M7347b] (1).

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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